Business Analyst, Data Analyst
Profile:
Experienced Senior Business Analyst with 10 years of expertise in data analysis and insights. Proficient in Power BI, Excel, SQL, and Python, specializing in financial modeling and process optimization. Skilled in driving revenue growth, cost reduction, and strategic decision-making.
Skills
Employment History
Senior Business Analyst at Accedo Colombia, Pereira
April 2021 — Present
Led advanced financial analyses and process improvements:
- Migrated P&L to Power BI, integrating multi-source databases to track key metrics, improving decision-making.
- Consolidated invoice data in Power BI, resolving discrepancies and recovering over 10% of revenue.
- Developed financial models to assess client profitability, enabling informed business decisions.
- Identified growth opportunities within accounts, driving increased revenue.
Corporate Comptroller Officer at Accedo Colombia, Pereira
December 2019 — April 2021
Managed company-wide indicators and improved financial reporting:
- Built revenue analysis tools to identify and address issues, increasing profits by 10-15%.
- Designed workforce management tools, aligning hiring and operational strategies for efficiency.
- Transitioned static P&L reports to dynamic Power Pivot, improving data accuracy and visibility.
WFM Lead at Accedo Colombia, Pereira
May 2019 — December 2019
Oversaw the Workforce Management team and enhanced client collaboration:
- Conducted regular meetings with operations leadership and clients to share outcomes and align strategies.
- Successfully led a team of 10 RTAs, streamlining processes and optimizing task assignments for greater efficiency.
Real-Time Analyst at Accedo Colombia, Pereira
February 2016 — May 2019
Streamlined processes through Excel automation and advanced reporting:
- Automated manual tasks with macros, reducing errors and saving significant time.
- Enhanced vacation and scheduling processes, improving efficiency and approval rates.
- Developed automated scheduling tools, cutting workload from 2 days to 3-4 hours.
- Co-authored 90% of the company’s reports and created real-time tracking systems.
Customer Service Advisor at Accedo Colombia, Pereira
July 2015 — February 2016
Handled customer inquiries for a major US telecom company, improving service processes.
Education
Mechatronics, Universidad Tecnologica de
Pereira, Pereira
January 2011 — December 2012
Mechatronics is an interdisciplinary field that combines mechanical
engineering, electronics, computer science, and control engineering to design,
develop, and operate intelligent systems and products. It involves the
integration of mechanical components, electronic sensors and actuators,
microprocessors, and software to create advanced systems that can perform
complex tasks and respond to their environment. Mechatronics finds
applications in various industries, including manufacturing, robotics,
automotive, aerospace, and more.
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